Refund Policy

Updated at 2021-06-03

Definitions and key terms

To help explain things as clearly as possible in this Refund Policy, every time any of these terms are referenced, are strictly defined as:

  • Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
  • Company: when this policy mentions 'Company,' 'we,' 'us,' or 'our,' it refers to QR.io, that is responsible for your information under this Refund Policy.
  • Customer: refers to the company, organization or person that signs up to use the QR.io Service to manage the relationships with your consumers or service users.
  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit QR.io and use the services.
  • Service: refers to the service provided by QR.io as described in the relative terms (if available) and on this platform.
  • Website: QR.io's site, which can be accessed via this URL: https://qr.io
  • You: a person or entity that is registered with QR.io to use the Services.

Refund Policy

We believe in our product and its ability to help individuals and businesses create, manage, and track QR codes effortlessly. However, we also understand that sometimes things may not work out as expected. Your satisfaction is our top priority, and we stand behind our software with a 100% customer satisfaction guarantee.

As with any shopping experience, there are terms and conditions that apply to transactions at QR.io. The main thing to remember is that by placing an order or making a purchase at QR.io, you agree to the terms set forth below along with our Privacy Policy.

Refund Eligibility

Subscription Refunds

  • If you request a refund within 7 days of your initial purchase, you are eligible for a full refund, no questions asked.
  • Refund requests made after 7 days will be reviewed on a case-by-case basis. While we do not guarantee refunds beyond this period, we will always do our best to resolve any issues.

Annual & Monthly Plans

  • Annual plans: Full refunds are available within the first 7 days of purchase.
  • Monthly plans: If canceled within 7 days, a full refund will be issued. After this period, the subscription will remain active until the end of the billing cycle, with no further charges.

Non-Refundable Items

  • Refunds do not apply to renewals or promotional discounts unless there is a clear service issue that we are unable to resolve.
  • If the user has excessive usage of QR.io services within the refund period, we reserve the right to decline the refund request.

How to Request a Refund

To request a refund, simply contact our customer support team at support@qr.io with your order details. Our friendly team will review your request and process the refund if eligible.

Refunds

We are committed to providing our customers with the highest level of satisfaction. If you are not satisfied with your purchase, we offer a 100% money-back guarantee. To request for a refund, please contact our customer service team at support@qr.io with your email address associated with your QR.io account and reason for the refund, and we will process the refund right away.

Canceling

QR.io allows you to cancel your membership at any time by contacting us and asking for a cancellation or you can cancel it by yourself from your dashboard. After you cancel your membership, your QR Codes will go into paused mode and you can activate them again whenever you want by resubscribing.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Refund Policy and agree to its terms.

Changes To Our Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Refund Policy, you can delete your account.

Contact Us

Don't hesitate to contact us if you have any questions.